Customer Access / Support
Support
Digital-first support through tickets, self-service resources, chat, and direct email.
Recommended channels
Get help through the appropriate path
01
Support tickets
Submit and track service issues using the support portal at support.marathonautomation.com.
02
Self-service and chat
Find documentation or begin a website chat to reach the appropriate resource.
Support functions
What support can include
Telephone is secondary to digital channels. Specific response times and coverage depend on an established service agreement; no general SLA is promised here.
Start a conversation
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.