Remote Support
Remote access, where appropriate, is arranged through the support team and limited to authorized sessions. Do not grant unattended access in response to an unsolicited contact.
Authorized remote assistance
Remote access, where appropriate, is arranged through the support team and limited to authorized sessions. Do not grant unattended access in response to an unsolicited contact.
For account-specific actions, confirm identity and follow the support team’s authorized process. Marathon Automation does not request passwords or API secrets through public web forms.
Start at the support portal or email the support team.
Open support portal →[email protected]What happens next
Describe
Provide the business issue and the affected system, without exposing secrets.
Verify
The support team checks the account, contracted scope, and appropriate authority.
Resolve or route
A request is handled, advised upon, or escalated according to the agreed service model.
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.