FAQs
Use the support portal for service issues, support email for support or billing inquiries, and the website contact channel for new-project questions.
Common support questions
Use the support portal for service issues, support email for support or billing inquiries, and the website contact channel for new-project questions.
For account-specific actions, confirm identity and follow the support team’s authorized process. Marathon Automation does not request passwords or API secrets through public web forms.
Start at the support portal or email the support team.
Open support portal →[email protected]What happens next
Describe
Provide the business issue and the affected system, without exposing secrets.
Verify
The support team checks the account, contracted scope, and appropriate authority.
Resolve or route
A request is handled, advised upon, or escalated according to the agreed service model.
Frequently asked questions
How do I request technical support?
Open a ticket through support.marathonautomation.com or contact [email protected].
Where do billing questions go?
Send billing inquiries to [email protected].
Can Marathon Automation administer a third-party platform?
Only to the extent authorized by the engagement and relevant vendor permissions.
Can a standalone implementation be purchased?
Yes. Third-party system implementation can be scoped separately from AI Enablement subscriptions.
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.