Support Policies
Support responsibilities, administrative authority, and any response commitments depend on the applicable agreement. Advisory, shared administration, and operational partnership are distinct models.
Coverage follows contracted scope
Support responsibilities, administrative authority, and any response commitments depend on the applicable agreement. Advisory, shared administration, and operational partnership are distinct models.
For account-specific actions, confirm identity and follow the support team’s authorized process. Marathon Automation does not request passwords or API secrets through public web forms.
Start at the support portal or email the support team.
Open support portal →[email protected]What happens next
Describe
Provide the business issue and the affected system, without exposing secrets.
Verify
The support team checks the account, contracted scope, and appropriate authority.
Resolve or route
A request is handled, advised upon, or escalated according to the agreed service model.
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Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.