Project Requests
Describe business objective, affected platform, scope, impact, and approver. Implementation and automation requests are reviewed against the engagement’s support authority.
Define the desired change
Describe business objective, affected platform, scope, impact, and approver. Implementation and automation requests are reviewed against the engagement’s support authority.
For account-specific actions, confirm identity and follow the support team’s authorized process. Marathon Automation does not request passwords or API secrets through public web forms.
Start at the support portal or email the support team.
Open support portal →[email protected]What happens next
Describe
Provide the business issue and the affected system, without exposing secrets.
Verify
The support team checks the account, contracted scope, and appropriate authority.
Resolve or route
A request is handled, advised upon, or escalated according to the agreed service model.
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Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.