Systems Integration
Make separate systems exchange the information required for a coordinated workflow.
What the engagement needs to solve
Cross-system integration under ongoing Automation Enablement follows the contracted operating model. Independently scoped third-party system implementation remains available.
Recommendations start with the customer’s requirements, existing platforms, business owners, and practical support model. The objective is a controlled working system rather than an isolated feature.
What this work can cover
Platform interfaces
Evaluate APIs, webhooks, exports, approved connectors, and practical alternatives.
Field and identity mapping
Agree on source of truth, record matching, data destinations, and permissions.
Change controls
Test integrations against operational exceptions and document downstream effects.
How this fits the Marathon Automation offering model
Standalone work
Consulting and third-party system implementation may be contracted independently.
AI Enablement
Customer-facing and organizational AI are delivered through the relevant Foundation and Organization plans.
Automation Enablement
Ongoing cross-system integrations and automation follow the contracted Automation Enablement authority model.
Connect promotion responses to the next business action
Where authorized, connect forms, lead sources, CRM, scheduling, billing, and customer communications with documented data boundaries.
Content, channel, customer journey
One business brief can inform the outward message and the systems that receive the response, provided the appropriate people approve each step.
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.