Operational Consulting
Translate business friction into a scoped technical and operational plan.
A defined engagement from requirement to handoff
Consulting can be independently scoped. Marathon Automation also develops AI-powered customer-facing consultative intake as a capability clients can provide to their customers.
Marathon Automation can scope and deliver approved third-party implementations independently of AI Enablement subscriptions. Licensing, hardware, vendor charges, and ongoing support are assessed separately.
Discover
Understand business processes, customer needs, current systems, constraints, and responsible people.
Define
Agree on scope, success criteria, deliverables, account ownership, pricing, and operating authority.
Implement
Configure the supported technology and establish the agreed workflow or capability.
Validate
Test normal paths and exceptions; obtain required review and approvals.
What this work can cover
Discover the work
Interview stakeholders and map customer, employee, and vendor journeys.
Assess options
Separate business outcomes from platform selection, implementation effort, and maintenance needs.
Prioritize decisions
Define requirements, success criteria, constraints, and a practical next step.
How this fits the Marathon Automation offering model
Standalone work
Consulting and third-party system implementation may be contracted independently.
AI Enablement
Customer-facing and organizational AI are delivered through the relevant Foundation and Organization plans.
Automation Enablement
Ongoing cross-system integrations and automation follow the contracted Automation Enablement authority model.
Plan the campaign and the fulfillment process together
Requirements discovery should examine both the message customers will see and the internal capacity, approvals, staffing, and systems needed to fulfill it.
Content, channel, customer journey
One business brief can inform the outward message and the systems that receive the response, provided the appropriate people approve each step.
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.